Returns & Exchanges

At The Keratin Store, we want you to be completely satisfied with your professional hair care purchase. If you are not happy with your order, you can return unopened and unused products within 30 days of delivery for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for the return to receive your Return Authorization.

• 2.
  Pack Securely

  Place the unused items in their original packaging, ensuring all seals are intact, to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to your original payment method within 5-7 business days.